Privacy Policy

Effective Date: January 1, 2025  |  Business: Top Dawg Heating & Air LLC  |  Location: Denver, CO  |  Phone: (303) 720-0086

This Privacy Policy describes how Top Dawg Heating & Air LLC ("we," "us," or "our") collects, uses, and shares information about you when you visit our website topdawg-hvac.com, contact us by phone, email, or SMS, or use our HVAC services. By using our website or services, you agree to the terms of this Privacy Policy.

Section 1: Information We Collect

1.1 Personal Information

When you contact us, request a quote, schedule service or communicate with us, we may collect:

• Full name
• Phone number (for calls, texts, and service scheduling)
• Email address
• Home or service address (for dispatch technicians)
• Payment information (processed securely — we do not store card data)
• Service history and HVAC equipment details

1.2 Non-Personal Information

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs and search terms used to find us

1.3 Customer Communications

If you contact us by phone, email, text, or via our online form, we may retain a record of those communications to improve our quality and for service-tracking purposes.

Section 2: How We Use Your Information

We use the information we collect to:

• Respond to your service requests, quotes, and inquiries
• Schedule and dispatch HVAC technicians to your location
• Send appointment confirmations, reminders, and follow-ups
• Send promotional offers via phone, email, or SMS about our HVAC services (only with your consent)
• Communicate with you via phone, email, or SMS about your service
• Send maintenance reminders related to active service appointments
• Improve our website and service quality
• Comply with legal obligations

We will not use your information to send unrelated marketing or share it with Allied Air Services or any third parties for their marketing purposes.

Section 3: SMS Messaging & Compliance

3.1 SMS Opt-In

By providing your phone number through our website, contact forms, text-in keywords, or verbally consenting to receive text messages, you agree to receive SMS messages from Top Dawg Heating & Air LLC. These messages may include appointment reminders, service updates, follow-up communications, and occasional promotional offers related to our HVAC services.

3.2 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from Top Dawg Heating & Air LLC. After sending STOP, we will send a one-time confirmation and no further promotional SMS messages will be sent. You may still receive transactional messages related to scheduled appointments.

3.3 HELP

For assistance with our SMS program, reply HELP to any message. You will receive information including our support email and rate information. You may also contact us directly at (303) 720-0086 or [email protected].

3.4 Message Frequency

Message frequency varies based on your level of interaction with Top Dawg Heating & Air LLC. You may receive appointment-related messages as needed. We may also send up to 4 promotional messages related to active service appointments. Message and data rates may apply. Customers will not be charged extra by Top Dawg Heating & Air LLC for messages, but standard carrier rates may apply for personalized appointment reminders.

3.5 Carrier Disclaimer

Carriers are not responsible for any delays, failures, or misdirected messages that are due to actions carriers cannot reasonably control, including technical problems outside of their control. Carriers are not liable for delayed or undelivered messages. Messages and data rates may apply based on your wireless carrier and plan. Top Dawg Heating & Air LLC is not responsible for carrier errors. Please contact your carrier for information about your plan's messaging and data rates.

3.6 TCPA Compliance

Our SMS text message marketing complies with the Telephone Consumer Protection Act (TCPA). We only send SMS text messages to individuals who have provided express written consent. We maintain opt-in and opt-out records as required by applicable law.

Section 4: Information Sharing & Disclosure

Top Dawg Heating & Air LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may use trusted third-party tools (e.g., CRM software, scheduling platforms, payment processors) that process data on our behalf under strict confidentiality obligations and are prohibited from using your data for any other purpose.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger or acquisition of Top Dawg Heating & Air LLC, customer data may be transferred as part of the transaction subject to the same privacy protections.

Under no circumstances will your opt-in status, phone number, or personal information be shared with third-party advertisers or marketers.

Data Security

We take the security of your personal information seriously. Top Dawg Heating & Air LLC employs industry-standard measures to protect your data, including:

• SSL encryption on all web forms and data transmissions
• Restricted access controls for customer records
• Limited employee access to personal data (need-to-know basis)
• Regular review of security practices and systems

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to notifying affected customers promptly in the event of a data breach.

Section 6: Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant ads (e.g., Google Ads, Facebook Pixel) — only with your consent

You can control cookie settings through your browser settings. Disabling cookies may affect website functionality.

Section 7: Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out of SMS: Reply STOP to any text message at any time
• Opt-Out of Marketing Emails: Use the unsubscribe link in any email
• Data Portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at [email protected] or call (303) 720-0086.

Section 8: Third-Party Links

Our website may contain links to third-party websites (e.g., Google, Facebook, review platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. Top Dawg Heating & Air LLC is not responsible for the privacy practices or content of third-party websites.

Section 9: Changes to This Policy

Top Dawg Heating & Air LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last revised" date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Section 10: Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business Name: Top Dawg Heating & Air LLC
• Owner: Gary Lyman
• Address: Denver, CO 80202
• Phone: (303) 720-0086
• Email: [email protected]