Privacy Policy | Top Dawg Heating & Air LLC | A2P SMS Compliant
Licensed & InsuredVeteran-Owned BusinessNo Tricks, Just FixLicensed Mechanical ContractorDenver's Premier HVAC24/7 Emergency ServiceFree EstimatesUpfront PricingMilitary PrecisionLicensed & InsuredVeteran-Owned BusinessNo Tricks, Just FixLicensed Mechanical ContractorDenver's Premier HVAC24/7 Emergency ServiceFree EstimatesUpfront PricingMilitary Precision

Privacy Policy

Top Dawg Heating & Air LLC — Denver, CO | Updated May 2025 | A2P Compliant

Effective Date: January 1, 2025  |  Last Updated: May 2025

SMS/Text Messaging Disclosure: Top Dawg Heating & Air LLC collects phone numbers for the purpose of scheduling service, sending appointment reminders, and follow-up communications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data collection exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances. Opt-in to receive SMS messages is not a condition of purchasing any goods or services.

1. Who We Are

Top Dawg Heating & Air LLC ("Company," "we," "us," or "our") is a licensed mechanical contractor and veteran-owned HVAC company serving the Denver, Colorado metropolitan area. Website: topdawg-hvac.com. Phone: (303) 720-0086. Email: [email protected].

2. Information We Collect

Information You Provide

  • Name, phone number, email address, and service address
  • Details about your HVAC system and service needs
  • Communications you send us via phone, text, email, or web form

Information Collected Automatically

  • IP address, browser type, pages visited, time/date of visit
  • Device type and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Schedule and deliver HVAC services you request
  • Send appointment confirmations, reminders, and follow-ups
  • Respond to your inquiries and provide customer support
  • Send promotional messages (only with your consent; opt out anytime)
  • Process payments and maintain required business records
  • Improve our website and service quality
  • Comply with applicable laws and regulations

4. SMS / Text Messaging Program

By providing your mobile phone number and submitting a contact form, calling us, or otherwise consenting, you agree to receive text messages from Top Dawg Heating & Air LLC. Our SMS communications may include:

  • Appointment scheduling and confirmations
  • Service reminders and follow-ups
  • Estimates and job status updates
  • Seasonal maintenance reminders (with consent)

Message frequency: Varies based on your service activity. You may receive up to 4 messages per month.

Message & data rates may apply. Check with your carrier for details.

To opt out: Reply STOP to any text message at any time. You will receive a single confirmation message and no further texts.

For help: Reply HELP to any text message or contact us at (303) 720-0086.

Carriers are not liable for delayed or undelivered messages.

Important: No mobile opt-in data or consent information will ever be shared with third parties or affiliates for marketing, promotional, or any other purpose. This applies to all text messaging originator opt-in data and consent — it will not be shared, sold, rented, or transferred to any third party.

5. Information Sharing

We do not sell your personal information. We do not share your mobile opt-in data with any third party for any purpose. We may share non-SMS personal information only with:

  • Service providers: Scheduling software, payment processors, and CRM tools operating under strict confidentiality agreements and prohibited from using your data for any other purpose
  • Legal authorities: When required by law, court order, or to protect our rights and your safety
  • Business transfers: In the event of a merger or acquisition, under equivalent privacy protections

6. Your Colorado Privacy Rights (CPA)

Under the Colorado Privacy Act (CPA), Colorado residents have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Delete your personal data
  • Opt out of sale of personal data (we do not sell data)
  • Data portability
  • Appeal our decisions regarding your rights

To exercise these rights, contact us at [email protected] or (303) 720-0086. We will respond within 45 days as required by Colorado law.

7. Data Retention

We retain customer records for 5 years following the last service date, or as required by law. SMS opt-in/opt-out records are retained for a minimum of 4 years.

8. Cookies

Our website uses cookies to improve your browsing experience. We may use Google Analytics. You can disable cookies in your browser settings, though some site features may not function correctly. See Google's privacy policy at policies.google.com/privacy.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, contact us immediately.

10. Security

We implement commercially reasonable safeguards to protect your personal information. However, no internet transmission is 100% secure. We encourage you not to share sensitive information over unsecured channels.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

This policy is governed by the laws of the State of Colorado.

📞 (303) 720-0086